**1. Return Policy**
1.1 **Satisfaction Guarantee**: We are committed to providing high-quality used products. If you are not satisfied with your purchase, you have the right to return it under certain conditions.
1.2 **Return Period**: You have the right to initiate a return within 14 days of receiving the product.
1.3 **Return Conditions**: To be eligible for a return, you must ensure the following conditions are met:
- The product must be in its original condition, unused, undamaged, and with original tags and packaging.
- Electronic products must retain their original packaging and seals.
- You must provide the original purchase receipt or order number for verification.
1.4 **Return Process**: To initiate a return, please contact our customer service department, providing your order number and the reason for the return. We will provide further guidance.
**2. Refund Policy**
2.1 **Refund Timing**: Once we receive and inspect your return, we will process the refund as soon as possible. Refunds are typically completed within 14 days of receiving the product.
2.2 **Refund Method**: The refund will be credited back to your original payment method. If this is not feasible, we will discuss alternative refund options with you.
2.3 **Deductions**: In some cases, we may deduct shipping costs or expenses related to restoring the product to its original condition from your refund. We will coordinate this with you during the refund process.
**3. Special Cases**
3.1 **Defective Products**: If you receive a product that is defective or has quality issues, please contact us within 30 days of receiving the product. We will provide solutions such as returns, exchanges, or repairs.
3.2 **Illegal or Prohibited Products**: We do not accept returns for illegal or prohibited products. If you have concerns about a specific product, please consult our customer service before making a purchase.
**4. Contact Us**
If you have any questions or need assistance regarding our return and refund policy, please contact our customer service department:
- Phone: [RegalResaleRegalia]
- Email: [email@example.com]
- Address: [CNT LAB LIMITED]
We appreciate your support of our used products website, and we will do our utmost to ensure your shopping experience is enjoyable.
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Other policies to read before using the website
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Your content – what we can do
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